Organizations of all kinds need people who understand what it takes for an office to run smoothly. People who know what is needed, when, and who have the skills and know-how to produce it efficiently and on time. In addition to the basic duties associated Administrative Assistants, in today’s challenging environment they  must play several new and additional roles; friend, coach, boss and mediator.  Employees in these positions have a long list of responsibilities such as saving organizational time, motivating employees, delivering discipline, working under pressure, meeting deadlines, coaching other employees, organizing schedules and jobs, keeping up with expenses, maintain work flow, etc. and juggling all these tasks can be daunting and exhausting.


  • Have a clear understanding of the role of the administrative function within the organization.
  • Understand and implement the principles of prioritizing work effectively.
  • Have a clear understanding of the different types of office equipment available.
  • Understand the different filing systems, their uses, and the advantages and disadvantages of each.
  • Have a clear understanding of stock control and the storage of all types of stationery items.
  • Learn how to manage the boss (or bosses) more effectively.
  • Create positive relationships with the people around you.
  • Display a professional image at all times.
  • Improve communications with visitors by using questioning & active listening skills.
  • Evaluate current effectiveness at work.
  • Gain a full of understanding of clients and how best to meet their needs.

What Behavioural Competencies it covers:

Quality Orientation (Attention to Detail), Accountability, Planning and Organizing, Problem Solving/Analytical Thinking, Stress Tolerance, Risk Taking, Delegation, Communication, Decision Making