Knight’s of Transformation: How Qatar Airways Creates Underachieving Service Employees with Bureaucracy

Have you ever been in a situation where you are trying to fix a problem, you are competent at fixing this problem and the skills that are required to solve this issue. You are passionate and really want to make that impact but then when comes to implementation the bureaucrats take cover and messed up everything that you have just worked for? 

Watch the continuation from the Qatar Air Service Tragedy video from 2 weeks ago and how it goes from bad to worse. What Sales/Service/KPI organizational Culture conflicts does your company have and how is it affecting your customers. If you have not seen the first one, check our Qatar Airways Service Review – When fans turn to Protesters