A customer’s loyalty is an emotion that can be conditioned. This program uses psychology to infuse a “High Service State” in participants in order to deliver long-term results that create the foundation for a “Service Culture”. It teaches the emotional triggers that leave customers feeling good about your company. The mental components work with the ability to direct customer emotion, dealing with conflicts and difficult customers, and creating a mindset that elevates innovation and creativity for delivering outstanding service.

Who Should Attend
customer service managers, customer service personnel, Sales managers and personnel, marketing managers and personnel, consultants, and anyone having direct contact with customers

Benefits of the  Service Leadership for a Service Culture Workshop

• Creates an internal and external customer centered mindset and habits
• Align mindset with fundamental promise of the company to the customer
• enjoy and benefit from living a service culture
• Understand of psychological buttons that instill loyalty
• Increased customer satisfaction
• Increased passion for the product or service represented
• Turn negatives into positives
• More energy and less stress
• Understand the intricacies of working with an array of other personality types