HR Quiz | What HR Super Hero Are You | Directive communication

Understand Your HR Super Powers and Super Villains, so they can evolve to the next level

Are you male or female?

Female

Male

Correct!

Wrong!

How do you react when two managers have a conflict relating to their roles & responsibilities? Do you:

Get their superior to solve the problem

Identify the root cause to help them gain more awareness and then take action to prevent the problem occurring again.

Determine who is right and who is wrong and tell them what to do to solve the problem.

Refer to their job description and contract

Interview them personally and intermediate solution

Correct!

Wrong!

What is your main HR role?

Finding and Hiring Talent

Salaries and Benefits

All of these

Career Succession Planning

People Development and Training

Correct!

Wrong!

What is your greatest frustration?

Too bogged down with tedious work to get things done

Not given enough authority to get things done

Boss doesn’t appreciate the difficulty of the detailed work you do

Peers and managers are not cooperative

Not paid enough

Correct!

Wrong!

What motivates you?

Coming up with initiatives that Improve staff engagement

Getting an opportunity to do more than your current role

Seeing staff succeed in their careers

Catching people who try to take advantage of the company

When trainees get 5 out of 5 in your training courses

Correct!

Wrong!

A Subordinate has different objectives to management and that is causing low engagement and poor performance, what would you do?

Identify barriers that may be affecting goal alignment and organize training to help them gain more personal and career success

Talk to the team member and let them know the consequences if they don’t change

Determine if this isolated issue or a common problem among staff members

Bring to the problem to a decision maker and ask them for help

Have a meeting with subordinate and management to resolve the issues

Correct!

Wrong!

The company's highest performer has been consistently underperforming for the past 3 weeks and is getting worst, What would you do?

Take them for a coffee and find out if they are having personal issues that you may be abble to support them with

Remind them that their status and pay is related to their performances

Send the underperformer to a motivational course or boot camp to reinspire them

Review policies that might be having negative effect on performance

Talk to their manager or supervisor to find out if there are any leadership problems and send their manager for training if necessary

Correct!

Wrong!

Your highest performer wants to resign. What would you do?

Ask him or her to stay and offer an increase in salary as an incentive

Request that they fill out / identify new candidate(s) to fill the position or shake his/ her hand and say goodbye

Identify the issues that are motivating them to resign, and then negotiate with them so they stay

Cancel all access to company systems to maintain security, process their paycheck then send them on their way with their final paycheck

Determine whether the person still likes their job and the company and if so, see if it’s feasible to make the changes in order to keep them. If they no longer like their job, identify the culture issues that may affect others later and fix them

Correct!

Wrong!

The boss’s brother is one of the lowest performers in the company and he is affecting the morale of others. What would you do?

Talk to the boss about the issues with his brother and ask him/her to try and see if they can improve the poor performance situation

Talk to the boss’s brother and be candid about his performance and attempt to coach him

Get other people to write or sign a complaint, then take it to the boss

Deal with the boss’s brother in accordance with company policy and procedure without bias

Invite the boss to observe his brother in action

Correct!

Wrong!

40% of the staff blame HR for hindering their success in the company. What would you do?

Create a survey on how HR can support the staff better then take action on it

Offer Training for staff to understand HR and how they can use HR more effectively

Send staff email explaining how HR works so they understand what we do and why.

The purpose of HR is to uphold company policy and sometimes staff may not understand that. There is not a lot that HR can do about it

Focus on the job, I don’t have time to manage ungrateful people

Correct!

Wrong!

My favorite part of being a HR professional is:

Having access of staff information I can make better decisions on how to maintain the organization's policies and legal obligations/compliance

Helping people in their career

Creating an environment where people can be motivated and engaged at work

Helping people to work through problems that affect their jobs

Helping people be better at their job through training and development initiatives

Correct!

Wrong!

My Greatest Strength is:

My ability to connect with people and show empathy when needed

My ability to observant and detail oriented

My ability to take action without knowing all the facts

My ability to analyze, come up with workable strategies and create structure out of chaos

Correct!

Wrong!

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